Managed Support Plans
Sleep easy knowing that you have access to experienced support engineers that are happy to assist you 24/7/365.
Fully Managed Hosting
Our managed support plans makes hosting easier for you
We understand that support is what matters most in this industry.
Self Managed
- Support Per-incident
- Backups Monthly
- Migration Optional
- Security Protection Optional
Fully Managed
- Support Unlimited
- Backups Daily
- Migration Free
- Security Hardening Free
- Site Booster 1 domain
- Proactive Monitoring 5 sensors
Enterprise
- Support Unlimited
- Backups Daily
- Migration Free
- Security Hardening Free
- Retention Period Enhanced
- Site Booster Discounted
- Proactive Monitoring Custom
- Account Manager Slack Access
FULL SPECS
| Self Managed | Fully Managed | Enterprise | |
|---|---|---|---|
| Free | E£480/mo | Request a Quote | |
| Support Channels | |||
| Helpdesk Tickets | |||
| Live Chat Support | |||
| Dedicated Account Manager | |||
| Response Priorities | |||
| Urgent Priority | 15 Minutes | 15 Minutes | 15 Minutes |
| Medium Priority | 2 Hours | 1 Hour | 30 Minutes |
| Low Priority | 4 Hours | 2 Hours | 1 Hour |
| Migration Assist | |||
| cPanel to cPanel migrations | |||
| Plesk to Plesk migrations | |||
| Cross Panel Migrations | |||
| Complex Migrations | |||
| Control Panel Management | |||
| Control Panel Installation & Setup | |||
| Installation of security patches and updates | |||
| Firewall installation and configuration | |||
| Installation of CMS like Wordpress, Joomla, etc. | |||
| Control panel plugin support | |||
| Spamassasin Support | |||
| CloudLinux Installations | |||
| LiteSpeed Installations | |||
| SSL Certificate Installations | |||
| System Administration | |||
| Daemon / service troubleshooting | |||
| PHP Module Installation | |||
| Cronjob Support | |||
| FTP and SFTP Support | |||
| Adding Domains | |||
| cPanel and Plesk Support | |||
| cPanel Plugin Installations | |||
| Plesk Plugin Installations | |||
| Email Troubleshooting | |||
| OS / Server Reinstalls | |||
| Custom Software Installation | |||
| Performance Services | |||
| Apache Webserver Tuning | |||
| IIS Webserver Tuning | |||
| NGiNX Reverse Proxy Support | |||
| Specific cPanel plugin installation | |||
| CloudLinux enhancements installation | |||
| LiteSpeed Webserver Support | |||
| MySQL Optimisation Support | |||
| NGiNX Webserver Tuning | |||
| MariaDB and XtraDB Support | |||
| Varnish Cache Support | |||
| MemCached Support | |||
| Discounted Professional Services | |||
| Performance Audits | |||
| Load Testing | |||
| Load Balancing | |||
| Advanced DBA | |||
| Devops | |||
| Security Services | |||
| Baseline Security Setup | |||
| Brute Force Protection | |||
| Configuration of mod_security | |||
| CSF/APF Firewall Management | |||
| Secure SSH | |||
| Anti-Virus and Anti-Spam Protection | |||
| Hardware Firewalls | |||
| PCI Compliance | |||
| IPsec VPN | |||
| Vulnerability scanning | |||
| Event Log Management | |||
| Proactive Monitoring | |||
| Core Services Monitoring | |||
| Proactive Domain Monitoring | |||
| Proactive SNMP Monitoring | |||
| Domains Monitored | 5 | 10 | |